My statements are factual. How you interpret the facts is upto you.
The growth in CASA staff numbers over the past four years has been about 25%. i.e. (850 - 675) / 675.
Given improvements in technology and automation Eg. CASA Self Service Portal I would have expected CASA staff numbers to drop or at worst stay static.
The growth in CASA staff numbers far outpace other metrics, such as the number of licenses (up 4%), AOCs (up 8%) etc.
I vote we bring Dick Smith back to run CASA!