Interesting figures. For example the ATO ranks high, but considering that it pisses off around 18 million tax payers annually plus it has thousands of staff, the amount of requests are low. Then you have Fort Fumble, with a mere 600 staff and I believe there is around 100 000 punters directly/indirectly associated with the aviation industry, and only a relatively smaller amount who have to deal with the regulator directly, those figures are quite high.
Interesting indeed, Clarise. I believe I can still hear the Skulls lambs crying...