Meanwhile TalkTalk / Carphone Warehouse / AOL UK / Tiscali go the other way, recently shutting their second line / escalations team bases at Warrington and Preston, instead sending more work to Hyderabad
FWIW, the Indian hot bed for internet call centre work is Hyderabad, though there are others dotted around Bombay and Dehli as well
Supanet tinkered with a call centre in Pakistan, but that didn't work so well..