PPRuNe Forums - View Single Post - BA cancelling long-service award concessions.....
Old 28th Dec 2012, 08:04
  #22 (permalink)  
wiggy
 
Join Date: Feb 2001
Location: The Winchester
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Wirbelsturm

I have had bags turn up late on a couple of ST flights with BA (I use it alot!). The bags have always been delivered, albeit late, and I have never had a claim refused/not refunded.
Likewise, similar has happened to me twice in the last 10 years ( FWIW less than 1% of my ST flights). On both occasions I was on standby travel and even so the bags were delivered by courier/cab the next day.

Like you and others I suspect there's more to this than outlined in the initial post.
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