CharlieOneSix
The potential charge I have quoted is correct for customers of BT Retail.
The charges you quote are the ones Eclipse will charge you - I guess they will have added a considerable profit margin!
Openreach charge the service providers £99.00. What the SPs charge their customers is up to them!
Firestorm
Don't blame the call centre staff for not being told that there has been a cable theft. That information is usually only passed on to the SPs by Openreach a couple of days after the event. Don't forget that they are call centre staff and not highly trained technicians. Blame the system!
Last edited by EGTE; 27th December 2012 at 21:11.
Reason: to add a further comment