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Old 27th Dec 2012, 18:49
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Mike-Bracknell
 
Join Date: Jan 2008
Location: Bracknell, Berks, UK
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Originally Posted by CharlieOneSix
Things seem to have changed on charges, EGTE. I'm with Eclipse ISP - Exeter based and superb - but have had no sync on my broadband since the 21st. Still no sync with two known working modem routers plugged in separately at the BT test socket and BT are coming out on the 28th. Not that they will find a fault with my equipment but if they did then the charge is £187. That is also the quoted charge if they find no fault with their own equipment. If I fail to be at home when they turn up then the missed appointment charge is £125 in addition!!
So far, I have *never* been charged by BT for a 'false callout' nor have heard of anyone else having been charged either. I think it's more used to keep the idiotic queries at bay than anything else.

p.s. - definitely a line fault from that description from the OP.

Last edited by Mike-Bracknell; 27th Dec 2012 at 18:50.
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