Having used my long-service award concessions to go to Singapore recently (in retirement)...BA managed to lose my Luggage..presented at check-in at Heathrow for 4 days (incl).
I subsequently made a claim via BA (I also had separate insurance) as to why this happened.
Turned out to be a 'cock up' at LHR checkin. In my claim was just loss of clothes for 4 days...around the £200 mark, all very legit.....and my did I have to show the receipts.
Thought this wouldn't be a problem, however, BA Has written back to me to say, as your retirement concessions are 'gratis' in effect from them, we have decided to remove your retirement entitlement with immediate effect....no appeal allowed...just BA trying to save oldies like me from making a genuine and frugal loss of baggage claim for 4 days.
By me doing that, I have lost many years of entitled concessions...anyone else had this 'Nazi' treatment by BA???
