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Old 25th Dec 2012, 07:10
  #12 (permalink)  
ExSp33db1rd
 
Join Date: Jan 2008
Location: The Smaller Antipode
Age: 89
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Which is why they are keen to mark the ticket as resolved ASAP, and demonstrate robust resistance to escalations that need to go beyond their line manager in the call centre.

All unverified of course, so might be utter nonsense

Have the same problem in NZ. Crackly line and 5 days without Broadband, daily talking to a cave in Bangalore ( I think ) and a refusal to 'send a man' - which is what I was demanding - eventually I was connected to a familiar accent located in NZ, who said 'they should have sent a man'. 'Man' advised that it had been their problem all along. Now demanding restitution in the shape of money off my next bill. Negotiations proceeding.

World's Gone Mad.
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