What I find interesting is that Mr.Baker appears to enjoy airing his displeasure very publicly. While I'm sure Boeing is hearing an earful from many of its customers (justly so), the only one you hear about is Mr. Baker. Is this truly helpful? In my mind, not very professional nor in the best interest of anyone. His comments are spiteful, harsh, and generally do nothing more than reflect on his management style. You never hear anything of the sort from major industry CEOs when things don't go as planned. There are better ways to resolve issues than airing them on the front page and with such venom.