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Old 17th December 2012 | 12:52
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Heath Row
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Joined: Aug 2000
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From: Somerset
Should I complain about AFIS

I wish to raise a complaint abut the conduct of a radio operator at XXXX airfield. ( it's an 'information' )

I was the private pilot of G-XXXX and requested airfield information.

Apparently (and I'm quite willing to accept as true) I made a slight error in the read back of the information.

Instead of correcting me, the operator began what i perceived to be an extremely aggressive interrogation of me over the error. I was asked time and time again where I got the information from, and I was told I was 'hearing things' and the correct information was not re-past to me until I requested it again.

I am a low hours (TT 50 ish) pilot, and I had to make a conscious effort to put it out of my mind, so as not to distract me.

I have never experienced anything like it before.

So two questions, do the CAA regulate this service ?

And should I bother to complain to the airfield and or the CAA?

Last edited by Heath Row; 17th December 2012 at 21:16.
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