Employees are the face of the company, and particularly on the ground and in Barajas, a lot of blame as to why passengers like me decline or refuse to fly with Iberia rests. It's all about bums in seats. However, saying this there is the element of mismanagement and other issues, as to why Iberia is in the doldrums. To, whomever, thinks the employees are blameless, if you continue to believe this, then obviously, stay with your head stuck in the sand, because you will never see the truth
