Thanks,
As I said above, I have some understanding of life on the ground, as I had a baptism of fire at the age of 23 at Teesside, having to re-route 70-plus fog delayed interlining passengers on my own many, many times. I can understand how things can go seriously "mammaries-vertical" for bizarre combinations of circumstances, not always fully understood by the punters.
However, someone from Monarch needs to have a little chat with their handling agent, and impress upon them the need for the "C-word". Communication.
A very nicely written letter was handed to the pax apologising for the delay, and explaining what was to be provided for them just as they were about to board., that, is, around ten hours too late.
On board, there was a PA from the front end to explain that the crew had been highly frustrated themselves, expecting boarding for around three hours, but the ground hadn't managed to get this arranged.
r
Last edited by Midland 331; 23rd September 2012 at 19:47.