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Old 7th September 2012 | 16:44
  #16 (permalink)  
Herod

"Mildly" Eccentric Stardriver
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Joined: Jan 2000
: ATP+Mil
Posts: 4,331
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From: England
Many, many years ago I was flying as captain for a small airline where we wore three stripes. At one airport we were getting very poor service from the agents, so I went into their office. Service didn't improve until I heard the handler on the phone say "I've got the First Officer of the XX here". I pointed out that he actually had the captain there, and things started to get done. I later managed to get company policy changed, on the basis that agents, like passengers, expect the captain to have four stripes. It's all about perception.
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