The point here is that QANTAS LAX never keep enough PJs of any size and these pax have probably been let down on a number of occasions including not having their desired meal available and IFE being on the fritz on more than one occasion.
The problem is we usually talk the talk but NOTHING ever changes. So, a business person who doesn't want to sit in their suit for 14 hours is left with one sound means of 'getting through' to management. Angry letters and all that stuff don't have any effect. This reaction does and good on them I say.
It's high time we started walking the walk. The world is full of Y-gen bull!!!! artists. So there!