What a sad tale, from several points of view. While the pax's behaviour cannot be defended, neither can whoever made this alleged announcement
'Just to inform you all, the reason we've had the delay is because two of our first class passengers refused to fly on this plane as there was no extra large pyjamas on board for them'
Isn't it time that staff accepted the fact that the adage 'the customer is always right' applies no matter how wrong we think he or she might be?