Hi JC
Just to clarify, we haven't had any complaints but there have been several occasions where confusion has occured by pilots trying to clarify the situation. In the case of a pilot reporting 'entering the hold', the response on occasions has been, 'confirm you are beacon outbound' or ' you were cleared for the approach, why are you joining the hold?'
The procedure that seems to cause the least confusion is to say nothing on first arrival at the beacon and then just report 'beacon outbound'. I believe this is what is technically correct but I'm keen to know whether that is what controllers expect or want.
Cheers
TeeS