Unfortunately RL is shielded from the amount of money that is wasted by certain departments. Got a few examples over the last week that cost him thousands.
He is also shielded from the good stuff that the line flight crew and engineers do to sort out HUY's mistakes.
He also has no idea how professional his flight crew/engineer employees are because every mistake is blamed on someone who works outside of HUY HO. But probably caused by them.
Dont get me wrong. Some people in HUY are great. Minority though.
Thought things might be changing. But there is no will or imagination to make it happen. And that is confusing as the most successful companies in the world have those two qualities as their foundation core values.