Not a great system but better than a kick in the head.
The biggest issue with CASA Self Service is the bevy of stupid password rules. Dammit, if I want it to be something easy to remember or if I don't want to have to change it every year (and no, you can't use the previous year's password) then let me just click a box to accept responsibility for my own security. No way will anyone ever guess my standard (and very very easy to remember) password.
FRQ CB