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Old 2nd May 2012, 21:52
  #412 (permalink)  
mercurydancer
 
Join Date: Apr 2008
Location: Durham
Age: 62
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"It's absolutely clear that avoiding all of this fuss would make life much more easy, and I confess that more than once I found myself in the embarrassing
position to explain to a passenger of mine stating: "That guy did not perform the deicing and is going, while we are having such a delay ... "
My answer: "Safety is our first goal."

If anything is going to be learnt from the vid of the flight from SVO its that us passengers are far more likely to accept your explanation than was so even a few months ago.
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