I've just had a rather nice, swift reply to a bit of positive feedback I sent over to EZY earlier this week, pertaining to a flight I took back in October. It's important at this point, to mention I am a somewhat nervous member of the SLF community when it comes to flying.
Short version of events: Nervous FlyingGoggles boards flight to Paphos, first time flying with just a friend, and to add to that, I have a visual impairment. Tell CCM about visual impairment, get treated very well, even had the offer of a personal safety demo if I needed it. I didn't need this, so politely declined. Flight delayed 45 minutes on the ground due to ATC. Flight crew invite children and anyone who wants to say hello, to do so. They then spend a lot of the delay with me and another nervous pax, reassuring us and going through all our fears and concerns. Flight then takes off and is uneventful and pleasant.
Basically, in the weeks after the trip, real life got in the way, and I forgot to submit the feedback then. As I said, I am SLF of the nervous kind, and am on various websites and forums to help with this. After recounting my good experience to another poster on one such board earlier this week, I realized that this feedback needed to reach the people involved, so sent it off. Then this afternoon, I get a very nice email saying thank you, and that the feedback will be passed on to the relevant crew.
So, anyone had any particularly memorable flights, or even customer care before/after a flight? People are so quick to put in complaints, I thought we could have a nice, happy thread where we highlight the good bits
