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Old 22nd Feb 2012, 06:02   #3 (permalink)
valhalla634
 
Join Date: Nov 2007
Location: hong kong
Posts: 28
I have similar concerns. I also cannot find a ticket history which shows which tickets have been used, expired or refunded. I've looked at the prehistoric STEPS website, too.

Similar problem with the queue at the Staff Travel desk. Tried three times and never got close. Perhaps they were not expecting any extra questions as they know they have done a great job anyway, so no need to add an extra desk or two.
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