(I'll bollock myself later for a double post, as I also posted this on the CRM forum).
I just heard the trailer for this...
BBC - BBC Radio 4 Programmes - Doctor - Tell Me the Truth
Should be half an hour worth listening to I'd think. Hopefully will be available on iPlayer for a while afterwards for those with something else planned for a Monday night!
(James Reason, for those who don't know, is the originator of the "swiss cheese" model bedded into most CRM training now.)