PPRuNe Forums - View Single Post - Malev goes bust!
View Single Post
Old 12th Feb 2012, 16:44
  #100 (permalink)  
stuckgear
 
Join Date: Oct 2010
Location: Wayne Manor
Posts: 1,517
Likes: 0
Received 0 Likes on 0 Posts
nivsey, who did you book through ?

for example if you booked through expedia, you may well be covered under their ATOL (number 5788) other are like wise eg ebookers.com or travelhouse.co.uk..

the CAA, gives this advice..


Direct Booking with an Airline

Airlines are not included within the ATOL Scheme, so if you booked direct with an airline that has ceased trading you will not be covered. If you paid directly to the airline by credit card you might be protected by Section 75 of the Consumer Credit Act 1974. You should check with your card issuer for further advice.
If you booked airline ticket through a travel agent you should speak to the agent. Some travel insurance covers airline insolvency, so if you took out a policy you should check whether this provides cover.
Booked via an ATOL Holder

If you booked flights together with other holiday arrangements with a travel company that holds an ATOL (Air Travel Organiser's Licence), and received an invoice for these from this company, it is responsible for arranging alternative flights for you so that your holiday can continue. If you are abroad, it should make arrangements to bring you home at the end of your trip.
If you have bought just flights from an ATOL travel company and it issued your ticket straightaway, the company may provide airline failure insurance from which you can make a claim. You should contact the ATOL travel company.
Scheduled Airline Failure Insurance

Some airlines, ATOL holders and travel agents will offer customers either a specific Scheduled Airline Failure Insurance (SAFI) policy or include similar protection within a broader travel insurance product. The type of protection provided may vary depending on the type of policy taken out. A policy may cover the cost of the original tickets purchased or the additional cost of purchasing new flights, such as when purchasing new tickets for travel back to the UK.
you can find out more here : Failure of Scheduled Airlines | Air Passenger Rights | Consumer Protection

3 February 2012

Malev

On 3 February the Hungarian carrier Malev suspended operations and cancelled all planned flights from that date. More information and contact details for the airline can be found here1.
Passengers who booked through a Travel Agent are advised to contact them in the first instance.
Passengers who booked directly with the airline using a credit or debit card should contact their card issuer.
stuckgear is offline