crwjerk
well yah of coz I am sure all applicants do need to make some efforts to study and prepare for the interview. But CX also tend to ask a lot of questions that will actually make you show your personality. In the other words, they will get to know you a lot more from the interview and eliminate those applicants dont fulfill their personality requirement. So what I am saying is, in terms of personality, it might be something that you cant hide in front of these very experience recruiter.