As a SLF used to fly AA a lot. They have never responded to two complaints I have made. Flew MAN-ORD-SJC, they have taken off the early flight at 0730 from SJC -ORD so now you can't connect to the ORD-MAN flight. This flight was always full and always had a standby list, is it any wonder they went into Chapter 11 with cutting back on services that were full!!
BTW the MAN-ORD was a 8hr flight in a 757, cramped seating, no individual in flight entertainment, poor meals and bad service. Until US carriers realise that the customer comes first and start by putting on a service similar to e.g. Middle East carriers, who fly similar length on flights between the UK and Middle East they deserve to go bust.
I have sympathy with the staff but none with the management who didn't keep the airline up to date with travellers expectations.