Some of us have a lovely PA voice
Indeed some of you do and it's a joy to hear you and I appreciate your pride in your role and empathy with the pax.
Thank you (sincerely).
What I don't enjoy is being barked at with one or two word commands without the use of 'please' or 'thank you' or a smile
I find this prevalent in some companies more than others (I'm talking generally in the service and travel industry) and I am lucky to have the choice to take my business elsewhere when I feel that, on the whole, the customer service model itself is lacking.
I'll say AGAIN what I've said before, I have no beef with FR, you get what you pay for and, on that basis, they've never let me down. However, I treat them much like the NHS and private medical insurance - they're great when you need them but wherever possible, I'll pay to take my business elsewhere and leave a seat for those less fortunate.