I have carried out both your suggestions. I am now a proud member of the Virgin Media Help & Support Forum. I banged in my complaint on the 15th. On the 18th I got a reply:
I have flagged this to our Virgin Media National team for further investigation.
Regards,
Rose Rafferty
Help & Support Forum Team
YIPPPEEE!!!!!!!
On the 19th another one.
I'm afraid we're unable to provide you a Mac code over the forum, I'm afraid you'll have to contact the customer services team on 0845 454 2222 opt 1 and they be be able to sort this out for you.
BOOOOOO!!!!!
I have already told them that I have spent three months on this telphone number with no success. All they are doing is sending me back to the beginning.
I'll give Mr Neil Berkett another couple of days to reply to my recorded delivery letter.
Has anybody any other ideas?