Makeoever
I personally think we need an entire makeover. The Y class and J class seats are not keeping up with the rest of the industry ie; Air New Zeland and Emirates. We will have to compete on a grander scale in the very near future.
Our service while good, is getting behind as well. The ammenities kit is embarrsing, use to be good but now just really cheap. I think uniforms, paint job, interiors and service need a makover. We are one of Asias top airlines but it's getting tough out there. Our aircraft are old and we need more new ones. I say we take some of Japan airlines aircraft, not just freighters! We can hire some of there pilot's and use the aircraft as a stop gap until we get new ones. I think they are in better condition anyway. Our interiors are getting really ratty and our passengers are complaining a lot, you can see it and feel it. When I go to work I sort of cringe. The meals are crap too. Those beautiful Asian girls are what keeps the people coming back. Just my two cents.