How you can expect to exceed a customer's expectation by having people on minimum wage is beyond me
Just because someone's on minimum wage doesn't necessarily preclude them from providing good service. It's a harsh world and if customers want cheap, then pay is going to be poor or the company goes out of business (bear this in mind, BASSA!).
In addition, whilst I have every sympathy for this attendant's position, it doesn't relieve her of the need to comply with any confidentiality terms she may have regarding her employment: I haven't seen her contract, but it is not unusual for unauthorised statements about an employment arrangement and/or staff contracts to be barred.
It's easy to just take the simplistic view: poorly paid staff member talks about her plight and gets unreasonably treated by her employer.
The reality is that we all live in an environment where there are channels to address concerns, and rules governing what we can and cannot say openly. If I had done what she did, I too would have been sacked. Her pay is irrelevant to that fact.
Lafite