Metrosmoker
"The point is, corporate culture matters. How management chooses to treat its people impacts everything – for better or for worse. Gordon Bethune, the former CEO of Continental Airlines, was able to transform Continental Airlines from the worst airline in the industry into the one of the highest rated without changing the equipment or the people. He did it by focusing not on the customer, but on the employees. He managed the culture and worked to empower his employees."
Sounds great in theory, and perhaps Gordy was one of a kind, but generally in Australia our airlines at the very senior level are not run by aviation knowledgeable people, rather the airlines are run by academics, doctors of finance, accountants and ego driven tosspots who can count $$ but would know nothing about people management, long term strategies or safety systems. They are silver spoon corporate stooges hell bent on securing their personal final future funds with multi million dollar linings that they can live excessively on at age 40, at any cost.
QFinsider,
Other than funny business on QF93, he was Boston Consulting Group.
His aviation knowledge on people skills could fit on the back of a postage stamp in rather large print......
Aagh yes, so true on both counts.