I also have been on a Virgin Atlantic 747-400 which was less than two years old. So many of the fittings for the seat controls, items in the washrooms, etc, were broken or worn.
Same here. The screens didn't work, the seats were broken, the whole interior was shabby. And they received complaints galore.
The state of the interior of aircraft is what represents the airline, apart from the cabin crew - a public face if you will. Passengers barely if ever notice how clean the aircraft is on the outside. A shabby interior makes you think, god this is horrible. Nice interior, ooh this is very pleasant. Simple.