A few quotes from yesterday's "Times":-
Micheal O'Leary, Ryanair's Chief Executive, described the report as nonsense and said that the respected whistle-blowing body which published it was "an internet chat room".
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[MOL] ... described the controller who filed the report as a "loony".
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[MOL] described CHIRP as "the equivalent of the PPrune chatroom", referring to the Professional Pilots Rumour Network website on which pilots are encouraged to exchange gossip about the industry under the protection of anonymity.
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David Learmount, safety editor of Flight International, said "Mr O'Leary's comments are very unfair and unwise. The CAA endorses CHIRP because it has brought many safety issues to light. It exposes the tips of icebergs and its value is demonstrated in exactly this kind of case when action is needed to prevent a problem from developing and resulting in a mistake that matters."
Mr. O'Leary said the incidents could never have happened as the controller described them in the report. "The report from one single air traffic controller is subjective nonsense with no basis in fact or evidence," he said. "The controller is duty bound by procedures to file a report to the Civil Aviation Authority. He's broken the law is he hasn't filed this concern with the CAA."
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Mr O'Leary denied that Ryanair pilots were under any more pressure than those employed by full service airlines such as British Airways. "You can't fly any faster or slower even if you wanted to because there is a two minute separation between planes going into landing.
"Our pilots are under less pressure because we don't operate to the busiest airports like Heathrow, Charles de Gaulle or Frankfurt. I don't even know how we would put our pilots under pressure. What do you do? Call him up as he's coming in to land?"
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(from another article)
Passengers who later complained to the Air Transport Users' Council found no help there either - Ryanair has refused to speak to the council for 18 months, describing it as "a bunch of halfwits".
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Ryanair, an airline that flew 11 million people last year, employs only four people in its customer service department. Getting through to complain in the first place is a major achievement.
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The number of complaints to the ATUC about low-cost airlines is on the increase, with Simon Evans, the chief executive, saying that Ryanair is "by far the worst violator".