gobbledock;
CEO/Director, but in fact he doesnt call the shots, a board does that
He is on the Board-ex officio. Why? .... and what is the Board's function?
Who, ... in the first instance exactly, reports to The Minister?
Who does one direct their complaints/bile/suggestions/voodoo doll pins to other than the "in house"

ombudsman? and where does "the buck" stop?
When CASA embrace the notion of "fostering" aviation in this country instead of antagonising it, things may begin to improve.
Some simple strokes of the pen to make this part of their charter, plus fix the corrupt stupidity surrounding the abuse of regulatory change to cover their own arse's will start this process. However I fear a repeat performance of the last two Directors intransigence perpetuated by the same Advisors/Bureacrats.
John McCormick should remember "the industry" see CASA as the "bad guy's" and themselves as the "good guy's". He won't change that overnight. Indeed if he begins a change for the better to be carried on by his successors he, and CASA may be seen as a visionary instead of being despotic.