I'm confused (almost "situation normal").
I've stayed at the Glenforsa Hotel a few times, and I love it there. I really can't fault the service Brendan and Alison offer. I'll go back just as often as I can. The food's brilliant, too.
I've visited Oban a few times, too. Paul has always been helpfulness and courtesy personified. More recently, the FISO likewise was very helpful. No complaints there.
It does appear that the local Council has been less than exemplary, but that's not unusual in local Government, is it?