The people in Oklahoma City are the one who actually process the paperwork.
Contact the Airmen Certification Branch
There is an e-mail link, fax number and phone number. The time my certificate was screwed up, I called the designee, didn't hear anything for 6 weeks, called a friend who works for the FAA locally and he said call 405-954-3261. I called, a real person answered the phone, I told them the problem, they pulled up my file and said I was right and they would fix the certificate. In ten days I had a correct certificate in the mail box.
Try the e-mail if you don't want to set your alarm clock for the middle of the night. I get to teach some FAA inspectors this week,
I'll ask them about your situation. It's probably outside their normal area of work but they should be able to point you in the right direction.