JK was and has been there longer than PK sadly the problems were there long before PK.....
Sadly someone has to be accountable ultimately thats management, JK is only concerned with profit and not the end user unless they happen to have money hanging from their pockets, hence the charges for parking, trolleys, plastic bags and goodness knows what next.....
Anyway enough of that, I would love to see Virgin at BHX was there or is there any chance of this happening, we have two US carriers here but no British long haul since the days of BA 757 to New York. It would be nice to see something going West rather than East for a change?