Can't believe someone is still defending management !
Not defending management, just pointing out that there are factors which have to be taken into account.
I wonder if the people at Schmid, Raytheon, Thales or even Aramark (?!) give a f**k about Nats' business. Or they just care that their invoices are paid...
Any business that doesn't consider the needs of its customers either has an unregulated monopoly or isn't likely to be in business for long. As a regulated monopoly NATS has to carefully consider its customers because they have a lot of sway with the regulator. The tighter the price controls in CP3 the more pressure there will be on our terms and conditions so it's in all our interests that NATS manages the relationship with its customers and limits their demands to the regulator.