They should take a lesson from some of the asian carriers. 5yr contract. When the contract ends,it ends. Period. No old jet bags allowed !
I think that the key word here is 'Asian', which (to me, anyway) implies a certain mindset and attitude towards service. If you think that you are going to get anywhere near the same level of service from some early 20's middle Canadian hottie with an ipod in one hand and her text phone in the other, then you are deluded.