Some relatives who have just flown BA this week couldn't have been more impressed.
Flights on time both way.No hassle check in and bags in the baggage hall before they got there.
There both well travelled and said T5 beats hands down their previous travels through T3/4 and quite a few far east airports.
Accepted BA needs to get its pricing right as EK and the others can offer a better deal,but it need to get its cost base right to match the current economic climate. The product is still
at the top end of the market.
With change, the airline will be around in 2010 and for many years to come.