The reason your application is still flagged as active is because the kq hr team is poor at doing post-application cleanups. All through the interview process, they'd promised to send feedback to both successful and failed applicants. Upto this moment some are still waiting to be told if they'd passed their psychometric. I'd advise you to simply withdraw your application...none of your previous information will remain in their database then subsequently, create a new one. They do not batch previous applications so everything will have to be from scratch. The update they asked guys to put was not an attachment per say...it was an extra tab they added to applicants profiles for them to fill in their grades. Sadly I have no direct links to anyone who could be of assistance to you directly at the hr dept.