Passengers insulting cabin crew. What do you do? here is a case

[Ten West]

"...To stay calm and polite in the face of abuse is horribly difficult, but age and experience help. "

I'm not so sure about that Flapsforty.

I'm now 42 and I've been on all the customer services courses in a previous working life, but the older I get the more trouble I have in resisting the urge to drop any abusive idiot I meet with a well-aimed headbutt!

I blame ten years working with Joe Public in retail.

How you CC put up with some of the idiots you encounter is a source of wonderment to me. But then you do have to ask the question "Should we be serving alcohol at airports?" I don't believe we should.

So glad I'm in 'Ops' now.