Netjets blind spot has always been arrogance. It comes across in the way they treat their vendors (get the fbo staff onside for example and find out what the really think of NJE) and while it won't bring the company crashing down it has and will cost them business.
Agree, that is why the purchasing guy and CEO were ousted a few years ago (and guess who is on the board of Banana Republic). Or do you recall correctly who went when and why
Re the FBO's you are right, the faxed changes drives them crazy and same to us (on the bb)... but it goes with the business AND wait until the new software comes in
