Thanks for the quick reply McBoero.
I tried that link and all it did was tell me which tip that I needed, which is old news
I filled out the form, but all that did was tell me that as I already had an iPod adapter tip I didn't need another, again and again
However they did provide another address for contact, so a missive (pleading) help has been sent and let's hope that they reply soon.
Thanks again
SHJ