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There is a balance to be struck here and whilst having absolute sympathy for the passengers involved on the 2 diverted flights metioned that had to wait for handling there is a responsibility at the airlines concerned to have diversion contracts in place.
They were operating scheduled services into LHR, they will have nominated diversion points.
GHAs, at many airports, hold diversion handling contracts for just this scenario.
This thread started in February, if they were Aviance diversion customers they would have been notified of their planned closure and they should/could have agreed a diversion contract with one of the remaining agents.
If they had no diversion handling contract in place then they have to shoulder the blame. Would you expect to 'drop' into a garage and have your car serviced there and then?
If they did have a contract in place and that GHA failed them then that is between the airline and their agent.
I accept that there is the scenario that they could not divert to their nominated airport/s but think that this is unlikely; and I also accept that this is no comfort to those passengers who were trapped on the aircraft.
GH
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