Bagmanlgw,
I fully respect what you have said and maybe my posting may have been read out of context. I wasn't suggesting that people were sitting around. I believe that the way the industry is going we are all working harder with less staff and resources and the likes of Ryanair/Easyjet keep squeezing the agencies harder and harder and are expecting a gold plated service for even less payment. Its a situation that has not been helped by the CAA's open skies policy which also allows more handling agents into LGW to cover the same number of flights. Something was going to give and this may have been the final nail in the coffin for Aviance and its very sad to see those guys go. Hopefully they have managed to find positions elsewhere.
I did observe that when the Emirates had parked on 173 (I think) it was crawling with activity from Servisair and shortly followed by the Iberia on 160L and then the other on 180 ( or was it the other way round). I say, well done Servisair. It can't be easy to suddenly take on these extra flights totally unplanned and all of them on remote stands. But what about the other agencies? Could they not help? Servisair had done 3 diverts very quickly, a couple of others were met by Interflight as they were execs and I was told that the Singapore only needed fuel.
It wasn't until after airfield ops put some pressure on that anything happened with the Austrian and then much later with the Bangladeshi. At the very least maybe some steps could have been provided so that the passengers could disembark, especially the Bangladeshi who had been on stand for 3 and a half hours before some steps had arrived.
Anyway, back to the original thread.
All the best to the Aviance team.