Sorry
Yep - I don't know my ar*3 from my elp00w, thanks for pointing out the finer points of engineering contracts and SLA's.
I was just repeating what was told to me, which was the work was completed on the aircraft, but need 1 chap to sign the work off, which he declined (fair point being late Friday) I believe they then asked some one else and they said no as well.
Understand it's a commerical operation, but it's like sticking a hot poker up ones rear end to tens of thousands of people who have given cash and time of which a large chunk has gone to a Cambridge based company.