It seems more than fair to slate Groupe Ferrovial / BAA with regard to their lack of skill in airport management. It hurts to defend them but much of this chaos is due to the the UK governments' total lack of transport policy for about the last 50 years. Futhermore perhaps someone can tell me of a UK / EU / USA airport group or sole airport that is run well in particular when they are the size of LHR. I have been lucky or not to have spent much of my last 30 years travelling all over as a punter / performing airport safety / security audits and with the exception of a few far flung places with a couple of services a day have yet to be impressed by any of the larger airports or their managements. So who will purchase what can only be described as the rump of the BAA airports and make them work and promote new airline business.