SLF Here.
The issue IMHO is that 300+ PAX were stranded in the aircraft because the Captain and the UAL were unable to reach a deal.
UAL management actions are
I find the Captain actions questionable, he did use 300+ as bargain bin to get what he wanted, he did show why PAX are called SLFs. At the end he got his hotel room, while the PAX stayed on the a/c...
I am ready for the bashing, however IMHO he is as guilty as UAL management.
AN