the fact of the matter is:
no one cares about the technical health of the aircraft. (as long as it doesn't break down and delay their flight). ignorance is bliss.
the only things passengers care about are:
a) on time departure,
b) good in-flight entertainment, (like ey, ek, qr ie: the COMPETITORS!!!!)
c) value for money of their ticket.
that is all!!!!
gf maybe scores 1 out of 4 in this regard.
a long way to go. if anyone thinks this can be accomplished by making sure the office staff goes to work on time better think again.