" Its easy, Happy Staff = Happy Customer = Happy Shareholder."
Worked for 2 major carriers, one doesn't even know I've gone ( except that they've stopped paying me and are about to take my retirement staff travel off me, so I guess they do ) the second paid peanuts but invited me ( and others ) to a presentation every 6 months, where they explained why they couldn't increase the peanut ration but made one feel part of the team so that you ended up agreeing with them (!) then fed and watered the assembly far into the night. The Flight Manager also sent a personal birthday card Aaahhh !
If I had my time again I know which one I'd start with - not saying, but the water in the bath went straight down.